Trust · what is covered

Warranty scope

Clear boundaries for parts, batteries and workshop work — so you know what Bike Sense handles, what brands cover, and what South African consumer law still protects.

Not a substitute for Delivery & Returns. Change-of-mind, wrong-part and return logistics stay on Delivery & Returns. This page is about warranty / fault scope only. Your rights under the Consumer Protection Act stay in place.

Parts bought from Bike Sense

  • Fault in normal use If a part fails in normal use, contact us with your order number and photos. We inspect it, then repair, replace or refund — same path as on Delivery & Returns.
  • Brand / manufacturer warranty Many branded lines carry their own warranty. We help you open the claim with the supplier or brand; cover terms (period, exclusions) are the brand’s, not invented here.
  • Wrong part supplied by us Full refund or correct replacement — not treated as a customer “return fee” case.
  • Second-hand parts Sold as shown in the photos and description we send. See second-hand parts.

Batteries

Battery warranty excludes overcharging and dead (flat or deeply discharged) batteries. If you are unsure whether a battery needs a deep-cycle charge or a replacement, WhatsApp us before you fit a new one — we can advise from Pretoria North.

Workshop labour & fitment

  • Work we perform Fitment and service work done in our Pretoria North workshop is recorded on the job. If something we fitted or serviced fails because of our workmanship, tell us straight away with the job / quote reference — we put our own work right.
  • Parts we fit for you Parts keep the parts warranty path above. Labour to re-fit a replaced part is confirmed on the job, not assumed free on every brand claim.
  • Customer-fitted parts Parts fitted elsewhere (or by the customer) are inspected case by case. Damage from incorrect fitment, solvent washing, or connecting electrical parts after delivery is not covered as a Bike Sense warranty — see final-sale notes on Delivery & Returns.

What this page does not invent

We do not publish made-up warranty periods, star ratings or customer quotes here. Brand periods stay with the brand documentation. Google reviews are linked live from Our Workshop — we do not paste fake testimonials.

How to claim

  1. WhatsApp 079 231 2573 or email info@bikesense.co.za with order / job number and photos.
  2. We reply with next steps (inspect, supplier claim, repair, replace or refund).
  3. Keep original packaging when the brand or supplier needs it.

Related

WhatsApp a claim
Delivery & Returns
Our Workshop
Workshop quote