Terms & Conditions

1. Who we are

Bike Sense sells motorcycle parts, accessories and second-hand parts through bikesense.co.za, WhatsApp and our counter. Reach us on 079 231 2573 (call or WhatsApp), info@bikesense.co.za or queries@bikesense.co.za. We are open every day, 08:00–16:00.

2. Using this site

By placing an order or asking for a quote, you accept these terms. Product photos are a guide, and packaging can change from batch to batch. We keep the site accurate and up to date, and we correct errors as soon as we find them.

3. Prices and orders

• Prices are in South African rand and include VAT.
• A listed price is an invitation to buy. Your order becomes a sale when we accept payment or send an order confirmation.
• If a price or stock level is clearly wrong, we contact you before dispatch. You choose to go ahead at the correct price or take a full refund.
• Delivery costs are shown at checkout or on your quote.
• Backorders: parts marked “Ships from supplier” are ordered from our supplier after you pay, and we confirm your delivery date with you. Delivery is 3–7 working days from when the part reaches us. If the supplier can’t supply the part, we refund you in full.

4. Payment

• PayJustNow: pay in 3 interest-free instalments. PayJustNow approves your application and runs the payment plan under its own terms.
• EFT: use your order number as the reference. We release the order once the payment reflects in our account.
• Card online and Instant EFT through Walletdoc, our secure payment partner. Walletdoc processes and secures your card details.
• Card or cash at the counter, and cash or card on delivery.

Full details are on the payment methods page.

5. Quotes

A written quote is valid for 7 days. It is based on the bike details and part numbers you send us. If those details change, the part and the price can change with them. Workshop and trade quotes run through the trade desk.

6. Fitment

Send us the brand, model, year and, where possible, the VIN or old part number, and we help you match the right part. Check the part against your bike before fitting it, especially where one model comes in more than one specification. We recommend fitting by a qualified mechanic, particularly for brakes, suspension, steering and electrical parts.

7. Delivery

We deliver to South African addresses by courier. We order your parts from our supplier after you pay, confirm your delivery date with you, and deliver in 3–7 working days from when the part reaches us. The parts are your responsibility from the moment they are delivered to the address you gave us. Delivery options, costs and collection are explained on delivery & returns.

8. Returns, warranty and your rights

• Change of mind: any part, including parts we order in from our supplier, can come back within 7 days of delivery, unused, unfitted and in the original packaging.
• Online orders (website, WhatsApp or email): returning within 7 days of delivery is your cooling-off right under the Electronic Communications and Transactions Act. You get the full item price back and pay only the direct cost of returning the part (the return courier). No handling fee applies.
• Other change-of-mind returns, such as parts bought at our counter: a handling fee of 17.5% of the item price is deducted from the refund.
• Wrong part supplied: if we sent you the wrong part, you get a full refund. We cover the reasonable courier cost.
• Faulty parts: under the Consumer Protection Act, you can return a defective part within six months of delivery, and we repair, replace or refund it after inspection. We cover the reasonable courier cost when the error is ours.
• Supplier warranties that run longer than six months are honoured through the supplier.
• Battery warranty excludes overcharging and dead batteries (batteries that have gone flat or been deeply discharged).
• Refunds go back to the original payment method.

The step-by-step process is on delivery & returns.

9. Second-hand parts

Used parts are sold in the condition shown in the photos and description we send you before you pay. Ask for extra photos or measurements whenever you need them. If a used part arrives different from its description, tell us within 7 days and we put it right.

10. Selling your parts or bike to us

• You confirm that you own the item and that it is free of finance or other claims.
• We ask for your ID and proof of ownership, and we keep a record of each purchase as the Second-Hand Goods Act requires.
• When we buy outright, the price is agreed before we pay.
• When we sell a bike for you on consignment, the asking price, our fee and the payout date are agreed with you in writing for that bike.

More on the second-hand page.

11. Accounts

Keep your login private. Orders placed from your account are treated as yours. Tell us straight away if you think someone else has used it.

12. Our responsibility

We stand behind the parts we sell and the advice we give, within the limits of South African law. Our responsibility for an order covers the value of that order, plus any loss caused by our negligence that the law makes us responsible for. Your rights under the Consumer Protection Act apply in full.

13. Privacy

We use your details to process orders, quotes and deliveries, and to reply to you. How we collect and protect personal information under POPIA is set out in our privacy policy.

14. Changes and governing law

We update these terms from time to time, and the date at the top shows the latest version. The terms that apply to your order are the ones live on the day you placed it. These terms are governed by the laws of South Africa.

15. Contact

Questions about these terms or an order: WhatsApp or call 079 231 2573, or email info@bikesense.co.za.