Delivery & Returns

How your parts reach you anywhere in South Africa, and how to send a part back when it needs to come back.

DeliveryReturns

We deliver to any South African address by courier. Delivery is quoted per town, and we confirm the courier cost with you before a bulky parcel leaves.

Parts that ship from our supplier: parts marked “Ships from supplier” are ordered from our supplier after you pay, and we confirm your delivery date with you on WhatsApp or email. Delivery is 3–7 working days from when the part reaches us. If the supplier can’t supply the part, we refund you in full.

Filters, cables, pads, bulbs and electrical parts go by courier. The shipping option is confirmed at checkout or on your quote.

Batteries and tyres are heavy, and some batteries need special handling. Ask for a delivery quote with your town before you pay.

Send a list of part numbers and quantities. We quote the goods and the delivery together. Start on the trade desk.

1. We confirm your order, the parts and the delivery cost.
2. Your parts are packed and booked with the courier.
3. We send you the tracking details once the courier collects.
4. The courier delivers to the address you gave us. The parts are your responsibility from the moment they are delivered.

• Use a street address the courier can find, including a complex or workshop name. If nobody is there to sign, the courier may return the parcel, and a second delivery is charged.
• Pay ahead by card or Instant EFT (Walletdoc), EFT or PayJustNow, or pay cash or card on delivery. See payment methods.
• Check your parcel on arrival and send us photos straight away if anything looks damaged.
• Prefer to collect? WhatsApp 079 231 2573 to arrange a time. We are open every day, 08:00–16:00.

Contact us before you send a part back. We give you a returns reference and the address to send it to.

Any part, including parts we order in from our supplier, can come back within 7 days of delivery. It must be unused, unfitted and in the original packaging, with your invoice or order number. Online orders (cooling-off under the ECT Act): you pay only the return courier, with no handling fee. Counter sales: a 17.5% handling fee is deducted from the refund.

If we sent you the wrong part, you get a full refund. If a part fails in normal use, we inspect it and then repair, replace or refund it. Keep the packaging and tell us as soon as you notice the fault. Battery warranty excludes overcharging and dead (flat or deeply discharged) batteries.

Used parts are sold as shown in the photos and description we send you. If a part arrives different from that description, tell us within 7 days and we put it right. See second-hand parts.

1. WhatsApp 079 231 2573 or email info@bikesense.co.za with your order number and a photo of the part.
2. We reply with a returns reference and the return address.
3. Pack the part in its original packaging with the reference on the parcel.
4. We inspect it and confirm the refund, exchange or repair.

These items stay sold, except where we supplied the wrong part or the part is faulty:

• Parts that have been fitted, washed in solvent, or damaged after delivery.
• Electrical parts that have been connected.

• Approved refunds go back to the original payment method.
• PayJustNow purchases are refunded through PayJustNow, and they update your payment plan.
• Online orders returned within 7 days of delivery (cooling-off under the ECT Act): full refund of the item price, and you pay only the return courier.
• Other change-of-mind returns, such as counter sales: a 17.5% handling fee is deducted from the refund.
• Wrong part supplied by us: you get a full refund.
• If our supplier can’t supply your part, we refund you in full.
• When the return is our error, we cover the reasonable courier cost.

Your rights under the Consumer Protection Act stay in place. Read the full terms & conditions.

WhatsApp or call 079 231 2573, or email queries@bikesense.co.za. Open every day, 08:00–16:00.